Hotell i Mayarivieran

“Upon coming to the hotel, I was told that they did not recognize Expedia as my company I went through for my reservation. Multiple conversations were had and it never changed. There was no room upgrade. There was no hundred dollar. Credit toward the spa. Despite telling me the whole time that I had no connection to Expedia for my reservation at the very end when I was checking out, I had an employee from the resort say to me that I booked with Expedia when he was attempting to sell me one of...

“Our stay at this hotel was extremely disappointing. The service was poor, and the atmosphere felt tense. The staff in the restaurant were stressed and curt, and despite being clear with our order, we received an extra dish we didn’t order, and another was switched to the wrong one. We didn’t touch either of these dishes, but they were still included on the bill, and it took 15 minutes of discussion with the staff to have them removed. Breakfast was also disappointing, offering only one dish and...

“The pool area is great. Air-conditioning worked great. The employee very helpful and friendly. The grounds inside the fencing beautiful. The view of the ocean and the jungle breath taking. ”

“Very nice place, really calm and beautiful place.”

“Everything was fully equipped, great communication, staff was amazing and very cordial, and the jungle/beach view was second to none!”

“Fantastiskt ställe med närhet till allt. lugnt och skönt. fin utsikt över havet. Det som var mindre bra var att det var ofta grumligt vatten i havet och det luktade illa just vid våran strand när man skulle bada. men gick man några hundra meter längre bort bort så var det toppen.”

“Jättefint hotell med stora rum och ytor. Vi bodde i en tre sovrums penthouse med grill och jacuzzi på takterrassen. Läget är perfekt med närhet till både havet och nöjen. Ungdomarna i familjen uppskattade tillgång till bra gym i huset. Poolen var perfekt att tillgå när man behöver svalka sig lite. ”

“Clean, April was excellent, kitchen was good but if I was going to stay for months barbecue by the pool would be nice. Very good location.”

“MAYA VILLA is conveniently situated in the center of Playa del Carmen. The rooms are very spacious, beds perfect, the standard very high, all staff very nice and helpful, the food at IMPREVIST (breakfast/brunch) excellent. In the courtyard there is a 'pool' with waterfall/yacuzzi but sun falls in only occationally depending on time of day. The ocean only 3min walk away, though. We had a great week at this hotel!”

“Very clean and friendly staff, listing stated 3 single beds but there were only two with a pull out couch. No bedding for the pull out sofa. Otherwise, I very much recommend. Location is close to amenities yet secluded and private. ”

“The cost to use a bbq is outrageous and unreasonable so we didnt have any bbqs. Then they wanted to charge an extra $100 for a 2 hour late check out. Other than that the accommodations are amazing and the grounds are well kept and lovely to hang around. The staff was super friendly and helpful.”

“Unit was clean and fully equiped. Pool area and grounds ate meticulously clean. Pools are not heated. Beach seawead was cleaned and removed every morning. Chairs and umbrellas provided and set up for you. Overall excellent accommodations for a family vacation.”

“Wonderful staff, ”

“Great amenities and close to beach/supermarket Most communication thru Expedia portal went unanswered. Recommend direct communication with hotel staff by phone. Lovely pool and roof deck. No hot water in kitchen sink went unaddressed for entire stay. Very basic kitchen setup. ”