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If you’re dreaming of a warm Fijian welcome, look elsewhere — this hotel offers the hospitality of a haunted house and the organizational skills of a damp paper bag. We arranged in advance for an airport pickup. They didn’t show. Not even fashionably late — just vanished. After several increasingly desperate calls, someone eventually rolled up, nonchalant and unapologetic. Upon arrival: no one at reception. It felt less like checking into a hotel and more like trespassing in an abandoned office building. The rooms? A tribute to incompletion. Beds half-made, pillows AWOL, and towels… stained. Not “oops” stains — cryptic, forensic-lab-level blotches. We considered using our shirts to dry off. Then came breakfast. A few limp slices of toast, coffee that tasted like it had lost the will to live, and a fruit selection you could fit in a shirt pocket. It was less of a meal, more of a dare. We were woken before 8 a.m. by chainsaws, presumably landscaping the massive power plant with oil tanks right next door — a relaxing industrial soundtrack to match the rest of the stay. Perfect for fans of mystery stains, foodless mornings, and the creeping sense that no one actually works here. Otherwise, spend your money somewhere that remembers it’s in the hospitality industry.

I’ve had the pleasure of staying at many Shangri-La hotels around the world—in Hong Kong, Singapore, Bangkok, Sydney, and even in the fabled homeland of Tibet—and never have I been so thoroughly disappointed. Known for its refined luxury and impeccable service, the Shangri-La name has always set a high standard. Unfortunately, my recent experience at Shangri-La Yanuca Island in Fiji was nothing short of a catastrophe. From the moment I arrived, it was evident that this property is in a state of severe decline. The hotel’s appearance was tired and run-down, lacking the elegance and attention to detail that one expects from a five-star establishment. The once-stunning facilities now appear dilapidated and neglected—a far cry from the sparkling image of luxury that the Shangri-La brand is renowned for. In its desperation to fill its hotel rooms, the property now offers an "all you can eat and drink" concept, resulting in both the pools and restaurants being overrun by rowdy and unruly alcohol-impaired Australian families. This shift in focus further erodes the refined atmosphere once synonymous with the Shangri-La brand. It is said that 'birds of a feather flock together' unless you want to mix with this type of holliday then better avoid this place.