Strandsemester i Mexiko och Centralamerika

This resort was so beautiful and well maintained with the best staff I've seen at any resort, all the restaurants were great

Cleaned room, very nice and clean hotel

Bra hotel överlag, maten var en extrem besvikelse! De gör reklam för hur många restauranger de erbjuder men en eller två var ALLTID stängda under hela våran vistelse, de varierade mellan vilka restauranger de höll öppna och vilka de stängde. Jätte dåligt med variation i maten och det som fanns var helt smaklöst. Drinkarna i baren var som att dricka saft, väldigt lite alkohol fanns i, om ens något. Städningen i rummen var jätte dålig, de bäddade sängar och slängde in nya handdukar bara, vi blev tvungna att efterfråga lite dammsugning och torkning av borden. Vid flera tillfällen så togs inte ens gamla tallrikar och glas bort, byte av sängkläder fick vi efterfråga 3 gånger innan det hände något. De är trevliga och lovar en massa saker men tyvärr så händer ingenting.

Maten var helt förfärlig. Det gick inte att äta hotellets mat.

This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach.